Help & FAQ

How do I register?

You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on SBSMart.

Do I need to register before shopping on SBS MART?

Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Can I register multiple times using the same phone number/email ID?

Each email ID/login ID and mobile number can only be associated with one customer account.

What if I enter the wrong email ID while registering online/through the phone?

Please contact our customer support team at 18008915001 and we will fix this issue for you.

What is My Account?

'My Account' is the section where you can view your Personal Information, Order History and Shopping List.

I am unable to login

You may have entered incorrect login details. Please enter the correct information & try again.

How do I look for a particular Product?

You can search for a product by navigating through the category pages or by using search tab on the top of every page.

How will you ensure the freshness of products?

We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

How do I know if I placed my order correctly?

Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

Can I call and place an order?

Yes you can call us on 18008915001.

How are the fruits and vegetables weighed?

All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.

How do I make changes to my order?

What are the various modes of payment I can use for shopping?

You can pay for your order using the following modes of payment:

• Credit Card / Debit Card
• Netbanking
• e-Wallets
• Cash on Delivery

How will I know if SBS MART delivers to my area?

ou can check the serviceability of your area while selecting your pin code when you place your order.

How do I contact you for feedback/queries/suggestions?

Our customer service team will be at your service any time between 8:00 am & 8:00 pm throughout the week. Please call on 18008915001.